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If you struggle to get your grades in on time, what makes it a challenge? What could the Academy do to make it easier for you?
One other question: We have been working hard over the past several months to change the tone of our communications about grades (and other issues). Have you noticed a difference? Are there still aspects of the communications from the Online Education Department that strike you as problematic (e.g., unhelpful, condescending, accusatory...)?
We want to fix this! Please post a comment or drop me an email (firstname.lastname@example.org), if you have feedback to share. Thank you!